Terms of Service
DRAFT · Version terms-draft-2026-08-29-v2 · Last updated August 29, 2026
These draft Terms of Service (“Terms”) describe how TapQuality AI LLC (“TapQuality,” “we,” “us”) expects the website, client platform, and related services (the “Services”) to work. This document is intentionally incomplete where counsel must supply final language.
Do not rely on this draft to decide legal rights or obligations. If a signed client agreement conflicts with this page, the signed agreement controls unless counsel-approved final terms state otherwise. Client contracts (MSA, SOW, NDAs, retainers) remain on a separate track and are not replaced by these public Terms.
Our Acceptable Use Policy at /acceptable-use is incorporated by reference into these Terms.
1. Eligibility and accounts
You must be able to form a binding contract under applicable law and use the Services only for lawful business purposes. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
You are responsible for account credentials, for keeping contact information current, and for activity under your account. Notify us promptly of unauthorized access at support@tapquality.ai or tap@tapquality.ai.
2. Service scope and acceptable use
The Services include the public website, authenticated client portal, agentic QA and related tooling, and support communications. Separately contracted client work (design, build, testing engagements) is governed by the applicable signed agreements and statements of work.
You must comply with the Acceptable Use Policy. Without limiting that policy: do not test systems you do not own or lack written authorization to test; do not bypass CAPTCHAs or access controls without express authorization; do not use the Services for scraping, malware, spam, or high-stakes decisions without appropriate human review.
3. AI outputs — responsibility and no professional advice
The Services may generate text, plans, findings, summaries, code suggestions, or other outputs using software agents and models (“AI Outputs”). AI Outputs can be incomplete, incorrect, or outdated.
You are responsible for reviewing AI Outputs before relying on them. AI Outputs are not legal, medical, financial, accounting, engineering, or other professional advice. Do not use AI Outputs as a substitute for advice from a qualified professional, and do not use them as the sole basis for high-stakes decisions without independent human review.
4. Customer content
You retain rights in content you submit to the Services (“Customer Content”), subject to the licenses needed for TapQuality to operate the Services and perform contracted work.
Pending counsel — not approved · do not rely on as final terms
4A. No training on customer content
[PENDING COUNSEL — positioning commitment; not operative until counsel approves.] TapQuality intends that Customer Content submitted to the Services will not be used to train foundation models for the benefit of unrelated third parties. This draft commitment is the inverse of a broad “we may train on your inputs” license. Final wording, carve-outs (for example aggregated telemetry, security, or abuse detection), and contractual effect require counsel approval and must not be treated as a binding promise until then.
5. Fees and payment plumbing
Fees for paid Services, invoicing cadence, taxes, and payment methods are set out in the applicable order form, SOW, invoice, or portal billing surface. Public website browsing does not itself create a fee obligation.
Unless a signed agreement says otherwise, invoices are due as stated on the invoice. Late or failed payment may result in suspension of paid features after notice. Refunds, credits, and chargebacks are handled per the applicable commercial terms — this draft does not invent a refund policy.
6. Intellectual property and DMCA contact
TapQuality and its licensors own the Services, branding, and underlying software, excluding Customer Content and third-party materials. Feedback you provide may be used to improve the Services without obligation to you.
Intellectual-property complaints (including alleged copyright infringement under the DMCA) may be sent to: TapQuality AI LLC, Attn: Legal / DMCA, email ip@tapquality.ai (or tap@tapquality.ai while aliases are configured). Include the material identified, your contact information, a statement of good-faith belief, and a signature attestation as required by applicable law. Counsel will supply the final designated-agent registration details.
7. Termination and data export
Either party may terminate access to the Services as permitted by the applicable agreement, or TapQuality may suspend or terminate for AUP violations, non-payment, or risk to the platform.
After termination or account closure, you may request an export of your available Customer Content within thirty (30) days by contacting support@tapquality.ai. After that window, TapQuality may delete or anonymize remaining Customer Content except where retention is required by law, dispute, or accounting obligations. Signed agreements may specify a different export window for a given engagement.
8. Changes to these Terms
We may update these Terms by posting a new version on this page with an updated version stamp and last-updated date. For material changes affecting existing authenticated users, we will provide notice through the Services or by email when practical, and may require re-acknowledgment where our consent system records a new document version.
This page revs independently of Privacy, Acceptable Use, and Subprocessors. Continued use after the effective date of a posted change constitutes acceptance of the updated draft only to the extent permitted by law and any signed agreement — counsel must finalize change-acceptance mechanics.
9. Contact
Questions about these draft Terms: tap@tapquality.ai or support@tapquality.ai. Privacy questions: privacy@tapquality.ai. IP/DMCA: ip@tapquality.ai (or tap@tapquality.ai).
Pending counsel — not approved · do not rely on as final terms
10. Warranty disclaimer
[PENDING COUNSEL — not approved.] Counsel must draft and approve the warranty disclaimer (including any “as is” / “as available” language, exclusions of implied warranties, and carve-outs required by law). No warranty position is represented by this placeholder.
Pending counsel — not approved · do not rely on as final terms
11. Limitation of liability
[PENDING COUNSEL — not approved.] Counsel must draft and approve any liability cap, exclusion of consequential damages, and related limitations. No liability-cap figure or damage-exclusion position is represented by this placeholder.
Pending counsel — not approved · do not rely on as final terms
12. Indemnity
[PENDING COUNSEL — not approved.] Counsel must draft and approve any mutual or one-sided indemnity (including IP, AUP breach, and customer-content claims). No indemnity obligation is created by this placeholder.
Pending counsel — not approved · do not rely on as final terms
13. Governing law, venue, and arbitration
[PENDING COUNSEL — not approved.] Counsel must draft and approve governing law, venue, forum selection, and any arbitration or jury-waiver terms. No state, forum, or arbitration position is represented by this placeholder.